- The Dispute Resolution Program (DRP) process is a cost-free program available to owners or lessees of qualifying Ford Motor Company and Lincoln Motor Company vehicles. The program is independently owned administered by the Better Business Bureau (BBB). Service or product performance complaints involving Ford and Lincoln cars, vans, sport utilities and light trucks, which are within the terms of the New Vehicle Limited Warranty, are eligible for DRP review. The Warranty Guide provided with all new Ford and Lincoln vehicles at delivery contains important information about customer assistance and the Dispute Resolution Program. For more information about the program, call the
BBB Auto Line at 1-800-428-3718, or the Ford Customer Relationship Center at 1-800-
392-3673.
- Failure to seek resolution of warranty-related disputes via the DRP process before initiating legal action may result in the suspension of Purchase Plan privileges (as noted
under "What if a Customer Ignores the Conditions?").
Dealership Obligations and Rules
- Participating dealerships agree to comply with all of the terms outlined in this document, including the Red Carpet Lease provisions. Authorized Ford and Lincoln dealerships are encouraged, but not obligated, to participate in the New Vehicle Purchase Program. Participating dealerships must sign a Dealer Agreement located on the AXZD-Plan Pricing Agreement on each New Vehicle Purchase Program sale or Red Carpet Lease.
- Dealerships must be authorized dealers ("under their Sales and Service Agreement(s)") for the product being sold.
- The AXZD-Plan Pricing Agreement must identify the X-Plan price, the price of each dealer-added option, negative equity on vehicle trade, gifts, and any other allowable fees and taxes. A copy of the factory invoice showing the New Vehicle Purchase Program price in the box labeled or "X-Plan" and a completed, signed copy of the AXZD-Plan Pricing Agreement must be given to the customer.
- All commission claims are subject to future audit and possible charge back to the dealership. Participating Dealerships agree to make available such dealership records to the extent considered necessary by Ford Motor Company and Lincoln Motor Company for audit of the transactions claimed under the New Vehicle Purchase Program. Dealers must retain all records and documents, including AXZD-Plan Pricing Agreement, journals and ledgers, which relate in any way, in all or in part, to covered transactions- for at least two years.
- All sales or lease contracts with Purchase Plan customers will be conducted by an employee of the participating dealership. Commissions to dealerships will be withheld or charged back if non-employees, including brokers, or agents are used to participate in Plan transactions in any capacity.
What if a Customer Ignores the Conditions?
- The purchase, lease and disposal of vehicles under the New Vehicle Purchase Program are monitored regularly for abuse through a computerized system. Customers who do not comply with the requirements noted above will be contacted and asked to explain the circumstances involved.
- The privilege to participate may be withdrawn or suspended if Ford Motor Company and Lincoln Motor Company determine that the employee or retiree has violated the provisions of the New Vehicle Purchase Program or Ford Motor Company and Lincoln Motor Company policy. The employee, retiree or surviving spouse may be required to reimburse the Ford Motor Company and Lincoln Motor Company for the full amount of the dealer commission paid.
NOTE: Even if the customer who violates these provisions is not a Company employee, the sponsoring employee or retiree is responsible and subject to the above sanctions.
Dealer-to-Customer Gifts and Fees
The following are guidelines regarding what is, and is not, permissible.
Nominal Gifts
- Unless prohibited by your state law, X-Plan customers may accept items or services of nominal value (i.e. $50 or less dealership cost) as a gift or reward in connection with an X - Plan sale or lease. All gifts or rewards offered by the dealership for sponsoring an X-Plan sale or lease must be comparable with gifts or rewards offered by the dealership on retail sales or leases, and may not exceed $50 in value (dealership cost).
- Examples of acceptable gifts include a wall calendar, Motorcraft apparel, gas card, an oil change, a car wash, etc, provided the item or service does not exceed $50 in value (dealership cost).
- Dealerships may not offer services or items below their market value (dealership cost) to stay within the $50 limit (i.e. $1 for rust proofing or $10 for a bed liner).
- No service, accessory or items valued above $50 may be accepted by an X-Plan customer, even if the same offer is extended to non-Plan customers.
Referral Fees
- Partner Recognition X-Plan sponsors may NOT accept referral fees.
Document Fees
- Dealers will be permitted to assess up to $100 in documentary fees on each delivery to an eligible purchaser under the terms of the Plan, unless otherwise provided by state or local laws or regulation. Each dealer is responsible for complying with applicable laws or regulations.
- Unless otherwise provided by state or local laws or regulation: In states where dealers are not permitted to charge as much as $100 for doc fees, dealers would be capped at the lesser amount as provided by the state. In states that permitted more than $100, dealers would be permitted to charge the Plan customer $100. In states that permitted more than $100 and also required that all customers be charged the same amount, dealers may charge the Plan customer $100 and indicate any additional fees have been paid by Ford Motor Company or Lincoln Motor Company as part of the AXZD-Plan Program dealer reimbursement on the buyer's order.
- Doc Fee Charges should be detailed on the AXZD Plan Pricing Agreement located in number 4.
Financing, Insurance, Titles and Taxes
- Purchase/lease financing may be obtained at the customer's discretion from any source. To learn more about financial services offered through Ford Motor Credit Company, go to www.fordcredit.com or www.lincolnafs.com. .
- Each vehicle purchased or leased will be covered by the same warranty and policy as those offered to retail customers.
- The customer is responsible for all federal, state, and local taxes, license and title fees.
� New Vehicle Purchase Program customers are required to provide their own liability and collision insurance for both purchases and leases. For leases, there are specified coverage minimums. Lessees should request information about these amounts from the dealer prior to obtaining insurance and signing the final lease papers.
- Titling eligibility is as follows:
- Vehicles must be retained in the customer's possession and registered as provided above for at least six months from the date of purchase or lease.
- Individuals:
- Vehicles must be registered or titled to the Partner Recognition X-Plan eligible individual.
- Non-eligible members may appear as co-signers or co-makers of the loan or other financing agreement, and may also appear on the Vehicle Title or Registration. However, the primary user of the vehicle must be the X-Plan eligible member.
- Vehicles leased under the Red Carpet Lease will be titled in the name of Ford Credit or as directed by Ford Credit or Lincoln AFS as directed by Lincoln Automotive Financial Services, but must conform to the above registration requirements.
- Vehicles also may be registered in the name of a customer's trust provided that the
customer's name is included in the name of the trust, i.e. "John Smith Trust.�
- Commercial:
- X-Plan vehicles may be registered or titled in the name of a business (excluding
automotive dealerships and their leasing companies). X-Plan vehicles may be
purchased or leased for commercial use.
6. PRICING AND INCENTIVES
- The dealer is required to provide you with a true copy of the factory invoice showing the Partner Recognition price on the line labeled X-Plan. You should also receive a complete and signed AXZD-Plan Pricing Agreement showing each item and its price. Do not sign this form if it is blank or if you do not understand how the price was calculated. All added items must be documented on this form, including negative equity on trade, and gifts.
- The X-Plan price is the amount shown in the box labeled "X-Plan" near the bottom of the factory invoice. The New Vehicle Purchase Program price includes advertising, finance costs, transportation, fuel charges and Ford Motor Company or Lincoln Motor Company administrative fees. The dealership may not charge extra for these items.
- The New Vehicle Purchase Program customer is entitled to the price in effect at the time the vehicle was invoiced. Any money refunded to the dealer by Ford Motor Company or Lincoln Motor Company for price increases occurring after the order is submitted, but before shipment to the dealer, must be refunded to the customer.
Special Offers
From time to time, Ford Motor Company and Lincoln Motor Company will offer special incentives to Partner Recognition Program participants in addition to existing retail (i.e. general public) incentives. Enrolled members will receive an email notifying them of the offer. Partner Recognition benefits extend beyond your vehicle purchase, click on the Special Offers tab for more information.
To enroll, all you will be required to provide is:
1. Name and address.
2. E-mail address.
3. Contact Preferences.
Vehicle Trade-in Allowance
- X-Plan is a pre-determined price based on dealer invoice or A-Plan price depending on brand. The X-Plan price is noted on the dealer invoice.